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Avianca? Never again!

avianca

Well I just ended the 3rd route of Designer on the road. It was an amazing experience this time. Filled with less dark moments and more comfort. In the first two routes my life style was always in change. While I was having good money from some companies, some others were treating me like the opposite. So I was trying to have a balance between this two life style. The money I earned on the road used to spent on the road always. However in third route I was in quite good condition from the beginning. Companies hired me nice hotels and they all paid me very well. I spent my money for the ultimate experiences just like I was doing in the previous routes. But this time I managed to save money as well. So I was happy because it was a good feeling to return home with some money from a world trip that I started with no saving at all. I did the trip, I lived the life and I still have some money. What could be better than this. The last day of the journey supposed to be one of the happiest ones. Because I missed my family, my friends and I was dreaming the things I am gonna do back in the house. That money I saved was an important part of the dreams :) Such as buying games, drinks etc… It was 2800 US dollars which makes around 5000 Turkish Liras. That could be really helpful to have fun back in the house for sure.

But the last day of the journey became one of the shittiest days of my entire life. There was no direct flight to Turkey from Guatemala. One option was going through U.S. Since I dont have U.S visa, thiswasn’tan option for me. Then we found another route with my Turkish friend Ay癟a (who is always helping me to find best offers). The only way we found to Turkey was : Guatemala, Costa Rica, Colombia, Brazil and finally Turkey. A hardcore trip with many stops. I had some local money with me in my last day in Guatemala. I took them with me in my pocket. And left my savings (2800 dollars) in my luggage which has my clothes inside. I locked it well for sure. Ididn’twant to carry all these dollars with me because I had to sleep in Sao Paulo Airport one day. I thought it would be dangerous to hang around there with a big wallet. So I hide the money in the luggage. I thought it will be much safer.

Anyways I started the trip from Guatemala with 1 hour delay. Went to Costa Rica and then jumped to Colombia – Bogota with no problem. When I reached Bogota I checked my next flight from the monitors but there was no gate number written for my flight. The time, code and airline company (Avianca / TACA) they were all written but there was no gate number. I asked to people around about the gate and they said: its still early you should wait some time, dont worry the gate number will appear when its ready. So I started waiting and waiting but it was almost the boarding time and there was still no gate number on the screen. Then I asked to the security guards and they took me some places, asked different people, talked Spanish with each other and lost a lot of time around. Finally they learned the gate number by walkie talkie. It was Gate 28A The security guard showed me the way and when I was there I see that its a half completed building which is still in construction. The guy in front of the gate said your plane is already took off. Well I was really pissed off to that. No gate number in screens, in ticket and no calls for the gate with an announcement. Avianca changed my plane ticket with the next one for free after some discussions. However it was arriving to Sao Paulo 1 hour later than my flight to Turkey. So I changed that ticket to the next day as well. Which made my long trip, a never ending journey. I was worried about my luggage. It went to Sao Paulo with the plane I missed? Or are they still here in Bogota? Avianca crew said your luggage is here and it will go to Sao Paulo with you. It was all good news and I was feeling like I solved the problems. With the night flight 21:38 I was flying to Sao Paulo. When I arrived I ran to luggage taking area. I wait I wait I wait and finally I found my 2 luggage. One was ripped of and looked like opened. So I checked the other luggage right there in Sao Paulo airport. It was the time I faced with a terrible thing. They opened the lock, messed up my things all around, took the money, closed the bag and sent it… Yes they took all the money I had there anddidn’ttook anything much else. I was feeling super stupid right there all alone with no money at all. Because I spent the last money I had in my wallet for the laundry expenses. The hotel owner asked me to pay for them. So I was in a deep shit. Almost no sleep, dead tired,nomoney and 24 hours of waiting for the Turkish airline plane in Sao Paulo airport. If you know that place you know how it is hard to wait there for long hours. Its not a comfortable place to be in. I went to Avianca but theydidn’tdo much. They took my e-mail, phone number, photocopy of my passport and my plane ticket. Then they said they will search and let me know. (I thought they are not gonna do anything at all) I asked for the supervisors name and contact information and he gave me. Except the surname. He told me that he cant tell me his surname because of the security rules.

Anyways then I went to the police station. There they listened my story and wrote them all. They told me that they will start an investigation for this. However they cant do much something in Bogota because they are a police station in Brazil not Colombia. So they are gonna ask support of Colombian police department. But they are not so sure that they will be able to do something as well. It was really bad to be there because these peopledidn’teven gave me any trust and faith. Beside all that they look like super slow in this thing. They made me feel like: the money has gone boy, get over it.

Dont get me wrong they were really nice. Especially the man named: Paulo Wellington. I was really hungry and he gave me two sandwiches and water. Police officer Paulo also wrote me his number and told me that I can call him to get information about the progress. Then I went to another place named “Anac” which is another company for looking after these airway companies andcontrollingthem. They also listened my story however thingswasn’tthat easy. Most of the people here dont speak much English. Half of them are not even able to speak anything. So it was a bit hard to tell same long story and try to let them understand me. I was frustrated, tired, angry and pissed off. Probably one of the most shitty day of my entire life. In that company named “Anac” They told me to get a document named R.I.B which means: Registro de Irregularidade de Bagagem (Property Irregularity Report). So I went there back to Avianca. But the man I spoke withwasn’tthere any more. There was a girl whodoesn’tunderstand any English. Ididn’tgive up and tell that I need that document. Shedidn’tunderstood at all but then another girl came in who has slightly better English. She understood me and she took me to another place where they can give me that document. But theydidn’tknow English as well. They kept telling me to contact Avianca by their website. I said ok I ll do that when I reach my home but I want to talk with real people to solve this problem before it is gonna be too late. Theydidn’tcare much. Then they said you should call the call center of Avianca by phone. I dont know an Spanish, my phonedoesn’twork here and I dont have any money to pay public phones. Not even a cent. So please help me I said. Finally they let me to call that number from their office phones but the phones there had a problem the voice was so low. I barely heard the operator that I talked with. She also told me to contact with the website and she promised me somebody will reply in two days by phone or e-mail. So I closed the phone and people there gave me the document that I was asking for. Then I went back to this company Anac again and show them the document I got. They said you did everything you can do. Now we will wait what happens. They said Avianca will call me or write me about the re-pay in 21 days. I hope they do. I will write you about this process.

After all my happiness and joy about going back home became a nightmare because of Avianca and my stupid action to leave the money in the luggage. I could prefer not to sleep 2 days instead of losing that money. It looks like you cant know which way is safer sometimes. For sure it could happen to anybody. Police also told me they always openluggageand steal things inside. It never happened to me before. They said you were lucky till now.

I am writing these words to you from Sao Paulo airport. With tired, burning eyes… Feel sick and unhappy, thirsty and hungry. It was 13:25 pm when I was writing this sentence in Sao Paulos stupid airport. I still have more than 13 hours to spend here. See you in Turkey. Hopefully.

 

癟羹nc羹 rotan覺n son g羹n羹. Heyecanl覺 ve mutluyum. Sonunda aileme, arkadalar覺ma ve sevdiim yemeklere kavuaca覺m… Bu rota 癟ok iyi ge癟ti. 襤lk iki rotadaki hastal覺klar, fakirlikler bu rotada neredeyse yoktu. Daha l羹ks, daha konforlu ve daha dolgun maal覺 bir rota oldu bu sefer. yleki bu sefer para bile biriktirmitim. (2800 dolar yani ortalama 5000 TL para) Meteliksiz d羹nya turu yap覺p 羹st羹ne az da olsa parayla d繹nebildiim i癟in sevin癟liydim. Ta ki Avianca / Taca havayollar覺 her eyi bozana kadar.

D繹n羹 yolculuu i癟in Guatemaladan tek se癟eneim Guatemala, Kosta Rika, Kolombiya, Brezilya ve T羹rkiye eklinde olan uzun bir macerayd覺. Guatemaladan 1 saat r繹tarl覺 balayan yolculukta Kolombiyaya kadar sorun yaamad覺m. Kolombiya havaalan覺na girince de monit繹rlerden Sao Paulo u癟uunun gateini 繹renmek istedim. U癟ula ilgili ekranda her bilgi yazarken gate numaras覺 yazm覺yordu. Etraftakilere sordum. Bekle yak覺nda belli olur orada yazar dediler. Ben de bekledim bekledim ama bir ey 癟覺kmad覺. 15:20ye geliyordu saat, yani kalk覺a az kalm覺t覺. G羹venlik g繹revlilerine sordum en son. Saa sola g繹t羹r羹p baka g羹venlik癟ilerle uzun uzun tart覺t覺lar bu konuyu 襤spanyolca. Yahu gate neden yazm覺yor acaba falan diye. Orada bir s羹r羹 zaman kaybedildi. Sonra telsizle 繹rendiler hangi gatemi gitmemiz gereken. Bu g羹venlik癟i abiyle gittik sonra o gatee. Bir de ne g繹reyim buras覺 yar覺 inaat halinde tam bitmemi bir yer. Muhtemelen sistemde de ondan 癟覺km覺yor. Oradaki g繹revli senin u癟ak gitti ki dedi bana pikin pikin. Ben de delirdim tabi, ne bilette yaz覺yor gate ne ekranlarda 羹zerine anons falan da yap覺lm覺yor. Delirdim. Neyse ki bileti deitirmeyi kabul ettiler biraz tart覺t覺ktan sonra. Yaln覺z bu sefer de T羹rk Hava yollar覺yla Brezilyadan 襤stanbula u癟aca覺m u癟a覺 ka癟覺r覺yordum. O y羹zden onu da deitirdik T羹rkiyeden biletler konusundaki sa kolum Ay癟a sayesinde. Akl覺m bir tek valizimde kalm覺t覺. K覺yafetler i癟in kulland覺覺m k羹癟羹k bir valiz var. O valiz benim ka癟覺rd覺覺m u癟akla Sao Pauloya gitti mi? Yoksa burada m覺? Avianca havayollar覺n覺n cevab覺 burada, valizini bekletiyoruz seninle bir sonraki u癟akla Sao Pauloya gidecek dediler. Hay hay dedim. Sorunlar 癟繹z羹lm羹 g繹r羹n羹yordu. Rahatlam覺t覺m. 5-6 saat bekleme, 5-6 saat u癟ma desek 12 saat kadar sonra Sao Pauloda valizlerimi bekliyordum. Bekledim bekledim ve banttan akmaya balad覺 valizler. Sonlara doru benimkisi de geldi. Ama teki param par癟a olmu dieri de fena halde h覺rpalanm覺t覺. Poetle sard覺rd覺覺m olan asl覺nda tripot ve Guatemaladan ald覺覺m kediydi. 2 ayr覺 par癟a veremezsin dediklerinde bu ekilde sard覺rarak tek par癟a haline getirmitim havaalan覺ndaki naylon sar覺c覺larla. Resmen birisi a癟m覺 bunu yolda bu hale gelemez dedim ve as覺l b羹y羹k olan覺 a癟t覺m. Yani biriktirdiim paran覺n, hediyeliklerin ve k覺yafetlerin olduu 癟anta. A癟ar a癟maz d羹zenlediim her ey karman 癟orman saa sola sa癟覺ld覺. Evet 癟antan覺n kilidi a癟覺lm覺, bir g羹zel kar覺t覺r覺lm覺 i癟indeki para araklan覺p aynen geri kapat覺lm覺t覺. Sinirden deliye d繹nd羹m. Hem kendime, hem Aviancaya. O paray覺 orada bilerek b覺rakm覺t覺m 癟羹nk羹 orada kilitli olarak daha g羹venli olaca覺n覺 d羹羹nm羹t羹m. zellikle de Sao Paulo havaalan覺nda 24 saat u癟ak bekleyeceimi ve muhtemelen uykusuzluktan s覺zabileceimi d羹羹n羹rsek. 5000 TLdile kolay ka癟 tane oyun, ka癟 porsiyon b繹rek, meze, rak覺 al覺rd覺m o parayla…

ok b羹y羹k ihtimalle Bogotada Aviancan覺n bagaj g繹revlileri benim 癟antayla ilgilenmek i癟in fazlaca zaman bulmulard覺. Para da orada kayboldu 癟ok b羹y羹k ihtimalle. Sao Pauloya gelir gelmez Avianca yetkililerini buldum. Buldum dediime bakmay覺n kolay olmad覺. nce bir yere gittik kapal覺yd覺, gelirler bekle dediler bir ka癟 saat orada dikildim o sinirle. antay覺 ara ara a癟覺p tekrar tekar arad覺m paralar覺 ama yoktu. anta zaten darma da覺n olmutu, tekerlekleri k覺r覺lm覺, fermuarlar覺 bozulmu, kilidi a癟覺lm覺…

Daha sonra baka bir yerde bir oda buldum Avianca memurlar覺yla dolu. Anlatt覺m durumu. Pasaportumun ve Bogota Sao Paulo biletimin fotokopisini 癟ektiler. Telefonumu e- mail adresimi ald覺lar ve beni arayacaklar覺n覺 s繹ylediler (tabi inanmad覺m). Ben de oran覺n s羹pervizor羹 olan Marcos’un ismini, numaras覺n覺 ve e-mailini ald覺m. Bu anlatt覺m gittim gibi yazd覺覺m eyler覺n hepsi 繹yle yaz覺ld覺覺 gibi 覺k覺r 覺k覺r olmuyor tabi. 襤ngilizce bilmiyorlar hi癟. Anlamak dert anlatmak 癟ok zor. Anlam覺yorlar. Bazen anlasalarda anlamamazl覺a geliyorlar gibime geliyor hatta. Ben dedim ki bi eyler yapal覺m imdi ben 1 g羹n buraday覺m. Sizi g繹rebiliyorken ilgilendiinizi g繹rmek istiyorum. Ben gidince bir ey yapaca覺n覺z覺 hi癟 d羹羹nm羹yorum dedim. O adam da tamam sen imdi git akam 9 da gel ben elimden geleni yap覺cam sana bilgi veririm dedi. Ben de tamam madem dedim adam覺n kafas覺na silah day覺yamayaca覺ma g繹re. Gittim bir de polise anlatt覺m durumu. Bu polis tekilat覺nda b繹yle t羹ll羹 k覺yafetli, topuklu, bol dekolteli kad覺nlar da 癟al覺覺yordu. Onlar da polis san覺r覺m. Ama ortam hi癟 ciddi bir yere benzemiyordu, karakol mu baka bir yer mi belli deil pek. Orada biraz bekledim. nce hikayeyi dineleyen kad覺nlardan biri vah vah deyip benim mesaim bitti dedi gitti. Sonra baka bir adam geldi ona anlatt覺m bu sefer. O bi d繹k羹man doldurttu bana, bir rapor yazd覺 ve soruturma a癟覺laca覺n覺 s繹yledi. Ancak paray覺 bulabileceklerini sanm覺yorum. Brezilyadaki garip bir polis tekilat覺 buras覺. Kolombiya ile ilgili bir ey yapacak g羹c羹 hi癟 g繹remedim. Kolombiya polisinden yard覺m isteyeceklermi ama onlar da sallar m覺 bilmiyorlar. Zaten ben daha buradakilerin sallayaca覺ndan 羹pheliyim. Kimse hi癟bir ey yapmayacakm覺 ve her ey ve herkes s羹per g繹stermelikmi gibi geliyordu bana. midim yoktu hi癟 bu insanlardan ama 癟aresizce elimden geleni yapmaya 癟al覺覺yordum. %0,01i deniyordum kendimce. Olay s覺ca覺 s覺ca覺nayken hi癟bir ey yapmayan hatta gayet yava tak覺lan bu insanlar 1 ay sonra aray覺p bulduk paran覺 demiyeceklerdi besbelli. Hatta bu bavul a癟ma ve i癟indekileri 癟alma pek s覺k olan bir eymi dediine g繹re. O da biraz kan覺tlad覺 bana bu adamlar demek ki 癟ok ilgilenmiyorlar diye. Ortada b繹yle bir a癟覺k var ki bu kadar rahat bu insanlar korkmadan b繹yle eyler yapabiliyorlar diye d羹羹nd羹m. yle olunca o 0,01i de kaybettim.

ok ac覺km覺t覺m polis memuru Paulo Wellington bana iki sandwich ve su verdi. Cebimde hi癟 param yoktu. C羹zdandaki son paray覺 sabah hostelden 癟覺karken hostel sahibine k覺yafetlerimin y覺kanma 羹creti olarak vermitim. Evet onu unutmutum tabi. Polis arkada覺n da telefonunu ve e-mailini ald覺ktan sonra 癟覺kt覺m bu sefer bir baka irket olan Anac buras覺 buradaki havayolu irketlerini denetleyen bir irketmi. Onlara da anlatt覺m durumu. Yine ingilizcesi 癟at pat bir k覺z vard覺. Bir ka癟 ak覺l verdi bana. Aviancadan almam gereken bir d繹k羹mandan bahsetti. demezlerse dava a癟arken laz覺m olacak bir eymi. Ad覺: Registro de Irregularidade de Bagagem (Property Irregularity Report). Neyse binbir g羹癟l羹k onu da ald覺m tekrar Aviancaya gidip. Bu sefer o konutuum s羹pervizor adam deil 2 tane k覺z vard覺 襤ngilizce bilmeyen. Gene onlara anlat et derken buradan alamad覺覺m覺 繹rendim o d繹k羹man覺. Baka bir yer varm覺. K覺z覺n teki beni g繹t羹rd羹 oraya. 襤lk gittiim ama kapal覺 olan yerdi buras覺. 襤癟erideki insanlara olay覺 tekrar anlatt覺m. 襤nternetten ikayet dilek癟esi ver, telefonla call center’覺 ara gibi balar覺ndan savucu 繹neriler sundular bana. Ben balar覺ndan savrulmad覺m tabi ki, balar覺n覺n etini yedim. En son oradaki telefonu kullanarak o call center覺 aramama izin verdiler. Zaten ne yapabilirdim ki. Kendi telefonum burada 癟al覺m覺yordu, kartl覺 telefon i癟in param yoktu art覺 ispanyolca bilmeyerek tek ba覺ma 癟ok zor olacakt覺 anlamak. Telefon g繹r羹mesinden sonra o d繹k羹man覺 bana haz覺rlay覺p verdiler. Sonra d繹k羹manla tekrar Anac irketine gittim. Oradaki k覺z tamam sen imdi yapaca覺n her eyi yapt覺n art覺k bekleyeceksin 21 g羹n m羹ddeti var Aviancan覺n 21 g羹n i癟inde seni aramalar覺 ya da mail atmalar覺 laz覺m bu d繹k羹manla ilgili karar al覺p dedi. Ben de hadi bakal覺m dedim. O biraz olumlu gibi konuuyordu ama benim hi癟 umudum yok. Umar覺m ararlar beni, gelimeleri buradan sizlerle paylaaca覺m.

u an bu yaz覺y覺 Sao Pauloda yan覺mda kimsenin emanet almak istemedii 3 koca a覺r 癟anta ile bi k繹ede s羹per rahats覺z bir koltukta yaz覺yorum. G繹zlerim yan覺yor. Uykum var, hasta gibiyim, 羹zg羹n羹m, k覺zg覺n覺m, u癟a覺m 04:15 amde. Ben bunlar覺 yazarken saat 13:25i g繹steriyor. nereden baksak 13-14 saat daha buraday覺m. Gene karn覺m ac覺k覺yor. Ayr覺ca 癟ok susad覺m. Bo c羹zdan覺ma bakt覺k癟a orada 5000 tl olabileceini d羹羹n羹p kafay覺 yiyorum. Bundan daha b羹y羹k 癟in ikencesi olamaz. Bi yere gidemiyorum 癟antalar 癟ok b羹y羹k engel. Param 癟al覺nm覺 moralman bitiim, hi癟 bir ey yapamad覺覺m i癟in s羹rekli bunu d羹羹n羹yor kendimi yiyorum. Tuvaletim de var ama tuvalet ka覺d覺 yok. u 2 g羹n羹 atlat覺rsam daha iyi olaca覺m san覺r覺m. 襤stanbula geliim b繹yle olmasayd覺 keke. Ah Avianca… Bir daha asla.

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